SMS Consent & Opt-In Evidence

The opt-in form below is the exact consent block members see. It is publicly hosted — no login — at bjjtrack.com/sms-consent-cta. The mobile-number field is required; both SMS checkboxes are unchecked by default; each shows its full verbatim disclosure with message frequency, "Msg & data rates may apply," Reply STOP to opt out / HELP for help, and links to Privacy & SMS Terms.

The SMS checkboxes above are unchecked. Submitting the form in this state completes successfully and records no SMS consent — proving opt-in is voluntary.

Verify the working opt-in form here: bjjtrack.com/sms-consent-cta

Per A2P 10DLC carrier guidance, transactional and marketing SMS consent are captured as two separate, independently-checked checkboxes. Neither is pre-checked; opting into one never opts into the other. Each writes its own row to sms_consent_records with consent_category of 'transactional' or 'marketing'.

Transactional SMS disclosure (verbatim):

I agree to receive automated transactional SMS/text messages from BJJ Track, operated by Lux Services LLC, at the phone number provided — appointment reminders, scheduling updates, billing notices, and account alerts only. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://www.bjjtrack.com/privacy. SMS Terms: https://www.bjjtrack.com/sms-terms. Consent is not required as a condition of purchase.

Marketing SMS disclosure (verbatim):

I separately agree to receive recurring automated promotional SMS/text messages from BJJ Track, operated by Lux Services LLC, at the phone number provided — class promos, special offers, events, and newsletters. This is not required and is independent of the transactional opt-in above. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://www.bjjtrack.com/privacy. SMS Terms: https://www.bjjtrack.com/sms-terms. Consent is not required as a condition of purchase.

Every academy is clearly named as the sender. Academies on the shared platform line are identified as "{Academy} through BJJ Track, operated by Lux Services LLC"; an academy running its own dedicated 10DLC line is identified as "{Academy}, operated by {Academy's legal entity}". The SAME compliant disclosure simply names the correct sender:

Shared platform line (most academies):

I agree to receive automated transactional SMS/text messages from Your Academy through BJJ Track, operated by Lux Services LLC, at the phone number provided — appointment reminders, scheduling updates, billing notices, and account alerts only. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://www.bjjtrack.com/privacy. SMS Terms: https://www.bjjtrack.com/sms-terms. Consent is not required as a condition of purchase.

Academy's own dedicated line:

I agree to receive automated transactional SMS/text messages from Your Academy, operated by Your Academy LLC, at the phone number provided — appointment reminders, scheduling updates, billing notices, and account alerts only. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://www.bjjtrack.com/privacy. SMS Terms: https://www.bjjtrack.com/sms-terms. Consent is not required as a condition of purchase.

These are the only ways consent is collected — they match the Message Flow submitted to the carrier:

1. Public signup forms. On bjjtrack.com/sms-consent-cta and each academy's public landing/trial/contact forms, the member enters a mobile number and checks an unchecked-by-default SMS checkbox showing the verbatim disclosure above. The marketing opt-in is a separate unchecked checkbox.
2. In-gym kiosk registration. BJJ Track check-in kiosks show the same unchecked checkbox and verbatim disclosure before account creation; the member checks the box to opt in. The disclosure shown is identical to the one above (no login is required of the member at the kiosk).
3. Staff-assisted registration. When staff create a member, they read the verbatim disclosure aloud, obtain explicit verbal consent, and record the source, timestamp, and disclosure text. A staff attestation is required before the consent is saved.

No SMS keyword is advertised as an opt-in path. STOP and HELP are honored on every message.

Messaging consents (below) govern SMS, email, and phone calls. Each is a separate, unchecked-by-default opt-in with the exact text the member sees and that we store as evidence:

Academies may also collect these non-messaging consents from members. They are entirely separate from SMS/email/voice consent, never bundled, never pre-checked, and withdrawable at any time:

Whether a member opts in themselves on a public form or a staff member creates the record manually in the tenant dashboard, the identical consent block with the identical verbatim disclosures is used — so consent is captured consistently for members, guardians, guests, and trials. Below is that block as it appears in each admin "create manually" flow:

Each opt-in writes a durable row to the consent ledger (sms_consent_records, email_consent_records, voice_consent_records) capturing the verbatim disclosure the member saw, so a carrier can compare what we told them to what we stored:

Before dispatching any SMS, the platform evaluates three gates; a failure blocks the send and is logged:

1. Opt-out — STOP / keyword revocation in sms_opt_out.
2. Suppression — cross-channel suppression from delivery webhooks (hard bounce, invalid number).
3. Category consent — an active sms_consent_records row with consent_type='opt_in', revoked_at IS NULL, and a consent_category matching the send. A marketing send is refused if there is no active marketing consent, even when a transactional consent exists.

Every pool number honors STOP, UNSUBSCRIBE, CANCEL, END, QUIT (unsubscribe + confirmation), START (re-subscribe), and HELP.

Opt-in confirmation message (sent once after a member checks the SMS box):

Your Academy through BJJ Track: You're subscribed to account, billing, and scheduling alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

1. Your Academy: Hi [first name], your trial class is confirmed for [date] at [time]. Reply HELP for help. Reply STOP to opt out.
2. Your Academy: Hi [first name], your membership payment of [amount] was received. Reply HELP for help. Reply STOP to opt out.
3. Your Academy: Reminder - [class or event name] starts [date] at [time]. Reply HELP for help. Reply STOP to opt out.
4. Your Academy: Hi [first name], train with us this month and save on memberships. Show this text at the front desk to claim. Reply HELP for help. Reply STOP to opt out.